Technical Solutions Engineer

Location: California or New York | Full Time

About Jivox
Jivox is transforming the way the world experiences digital marketing. We connect brands with their audiences in the most personalized way: using big data, AI/machine learning, Dynamic Creative Optimization (DCO) and customer journey optimization technologies to deliver omni-channel precision marketing. More than serving relevant messages in consumers’ purchase-intent micro moments across all channels, brands can track, measure, and optimize customer paths–starting from a brand website, email, or exposure to an advertisement–that are driving engagement and conversions. Recognized as a leader in creative advertising technologies, only Jivox delivers 1:1 messaging throughout the customer journey, seamlessly linking paid and owned media. Jivox is trusted by hundreds of leading companies including Marriott International, Toyota, Sony, AirBnB, Mazda, Pepsi and more. Jivox has been recognized by Forrester as a leader in creative advertising technologies, and is able to offer large global brands both experience and maturity.

Job Summary
The Technical Solutions Engineer focuses primarily on the training, on-boarding, and monitoring of clients. They will also assist with determining campaign strategy and setup based on client requirements and KPIs, as well as ensuring that campaigns are set up and executed correctly from a technical perspective. This role requires in-depth product knowledge along with a strong understanding of ad serving, tracking and data.

TSEs are highly responsive and professional in their communication, enjoy problem solving, and have an analytical approach. TSEs should aspire to be thought leaders in the organization; suggesting platform improvements, best tech practices and identify partners with whom we can collaborate and integrate.

Desired Skills & Experience

  • BS in engineering, computer science, mathematics, statistics or other analytical subject.
  • One to three years of experience in an Enterprise support environment with a strong understanding of corporate account support needs and the support industry.
  • Consistently demonstrated strong organizational, communication, project management, and problem solving skills.

How To Apply
Qualified candidates are encouraged to submit their resume in Word or PDF format to with the job description in the email subject line.

Jivox is an Equal Opportunity Employer (EOE)