Technical Solutions Architect

Location: New York | Shift: US working hours

About Jivox
Jivox is transforming the way the world experiences digital marketing. We connect brands with their audiences in the most personalized way: using big data, AI/machine learning, Dynamic Creative Optimization (DCO) and customer journey optimization technologies to deliver omni-channel precision marketing. More than serving relevant messages in consumers’ purchase-intent micro moments across all channels, brands can track, measure, and optimize customer paths–starting from a brand website, email, or exposure to an advertisement–that are driving engagement and conversions. Recognized as a leader in creative advertising technologies, only Jivox delivers 1:1 messaging throughout the customer journey, seamlessly linking paid and owned media. Jivox is trusted by hundreds of leading companies including Marriott International, Toyota, Sony, AirBnB, Mazda, Pepsi and more. Jivox has been recognized by Forrester as a leader in creative advertising technologies, and is able to offer large global brands both experience and maturity.

Job Summary
The Solutions Architect focuses primarily on the training, on-boarding, and monitoring of clients, working alongside the Customer Success Directors for successful onboarding of the account on JivoxIQ. SAs are responsible for leading discussions on platform integrations, gathering requirements and coordinating with the product and engineering teams. SAs assist with determining campaign strategy and setup based on client requirements and KPIs, as well as ensuring that campaigns are set up and executed correctly from a technical perspective. This role requires in-depth product knowledge along with a strong understanding of ad serving, tracking and data.

SAs are highly responsive and professional in their communication, enjoy problem solving, and have an analytical approach. They aspire to be thought leaders in the organization; suggesting platform improvements, best tech practices and identify partners with whom we can collaborate and integrate.

Desired Skills & Experience

  • BS in engineering, computer science, mathematics, statistics or other analytical subject.
  • Three to five years of experience in an Enterprise software environment with a strong understanding of corporate account needs and marketing technology
  • Consistently demonstrates strong organizational, communication, project management, and problem solving skills
  • Ability to work well with cross-functional teams and drive progress with client onboarding
  • Knowledge of digital advertising technology, e.g. ad servers, programmatic platforms/DSPs, DMPs, etc. are a plus.

How To Apply
Qualified candidates are encouraged to submit their resume in Word or PDF format to careers@jivox.com with the job description in the email subject line.

Jivox is an Equal Opportunity Employer (EOE)