Our Story
Jivox is transforming the way the world experiences digital marketing. We connect brands with their audiences in the most personalized way: using big data, AI/machine learning, Dynamic Creative Optimization (DCO), customer journey optimization and identity technologies to deliver user-consented omni-channel precision marketing.
More than serving relevant messages in consumers’ purchase-intent micro moments across all channels, brands can track, measure, and optimize customer paths–starting from a brand website, email, or exposure to an advertisement–that are driving engagement and conversions.
Jivox is pre-integrated with over 25 data partners who provide rich data sets for personalization. The company’s Programmable Personalization APIs significantly simplify workflows and campaign activation through enablement of easy integration with other marketing technologies.
Recognized as a leader in creative advertising technologies, only Jivox delivers 1:1 messaging throughout the customer journey, seamlessly linking paid and owned media.
Jivox IQ is trusted by leading global brands that include Marriott International, Toyota, Sony, REI, Pepsi and more. We share one goal, one voice with our customers: accelerate engagement, conversions and ROI through personalized digital marketing.
Our Leadership Team
Diaz Nesamoney
Founder, President & CEO
Diaz Nesamoney is an accomplished technology entrepreneur who founded three successful technology companies, all harnessing the power of data to power enterprise and consumer applications.
Currently Diaz is Founder, President, and CEO of Jivox, a company that provides a technology platform for data-driven personalized advertising and marketing. He was previously Co-founder, President, and Chief Operating Officer at Informatica (NASDAQ:INFA), which he took from a startup to a publicly traded company in 1999. Informatica pioneered data integration software as a category and is now the market leader with more than $1 billion in revenue and a $5 billion market capitalization.
Before founding Jivox, he founded Celequest and served as its CEO until early 2007, when the company was acquired by Cognos/IBM. Celequest introduced the market’s first business intelligence and analytics appliance, a disruptive innovation that led to its acquisition.
Diaz holds a Masters degree in Computer Science from the Birla Institute of Technology and Science in India and is the holder of seven technology patents. Diaz is also the author of the first book on using data and technology to personalize digital advertising.
Naren Nachiappan
Chief Customer Officer
Naren Nachiappan, as Jivox’s Chief Customer officer, leads a global organization in customer acquisition and retention. As CCO, he is also devoted to the pursuit of our customers’ success, by developing and owning key operational metrics, including customer satisfaction, retention and profitability.
Naren comes to Jivox from Wind River (NASDAQ:WIND), where as Vice President and General Manager, he was a part of the executive team responsible for reigniting growth and adding over $100 million to the top line in three years. Naren was directly responsible for taking the Device Management business from a concept to a multimillion-dollar revenue rate in under 9 quarters.
Earlier in his career, as CEO of Proceler and as Senior VP at VenturCom (acquired by Citrix), he was responsible for pioneering several industry innovations such as ‘the first support for automated application acceleration using hybrid SoCs’ which resulted in Proceler’s nomination for the 2001 MPR Analysts choice award, and the first flight-essential certified UNIX for avionics applications on the Boeing 777.
Naren graduated cum laude from Harvard University and holds an MBA from the UC Berkeley Haas School of Business.
Jaimie Villacarlos
Senior Vice President of Retail Media and Global Partnerships
Jaimie Villacarlos is SVP of Partner and Product Strategy, with responsibility in product roadmap while managing key customer and partner requirements for incorporation into the roadmap. Her work was instrumental in helping Jivox formulate and bringing to life the company’s new product, Jivox IQ DaVinci for Retail Media. In addition to product strategy, Jaimie’s responsibility also includes prioritizing partner strategy, with a focus in aligning product integrations with strategic technology partners. Jaimie has a 15-year tenure with Jivox and worn multiple hats including marketing, global client services, tech solutions, and global partnerships. She is based in San Mateo, California.
Anna Luo
Senior Vice President, Customer Innovation & Marketing
Anna Luo is passionate about introducing cutting-edge technologies to enterprise customers – putting them on the path of increased competitiveness, accelerated growth, and improved compliance. She has two decades of marketing experience, most of which she has spent driving across-functional collaboration to scale startups and contributing to successful exits via IPO and acquisition.
At Jivox, she implements growth marketing to experiment with strategy and tactics, test audiences and discover market opportunities. Consistently analyzing data/metrics, she optimizes and scales growth. Anna’s marketing leadership role spans real-time data/streaming analytics and cyber security, including Sentilla, provider of predictive analytics for physical, virtual and cloud infrastructures; Coral8, a startup developing complex event processing platform based on Project STREAM from Stanford University; Vidder (software defined security). Her full-time and consulting role in other companies included Counterpane Internet Security (acquired by BT), TIBCO, a leader in event-driven platform that went public in 1999, and CTB/McGraw Hill, where she spearheaded an online ideation and networking program to improve customer experience and retention for a $35-million online assessment product.
Anna is an endurance athlete and has competed at the Long Course Aquabike National Championships, earning her a spot on Team USA. Between her career and racing, she finds time to mentor young professionals. Anna is a contributing author for Forbes Communications Council and Entrepreneur Magazine. She holds a Master of Science from Massachusetts Institute of Technology (MIT) and a Bachelor of Arts from the University of California at Berkeley.
Leo Yen
Chief Financial Officer
Leo Yen is responsible for directing the financial operations of Jivox, with a broad experience in international tax structuring and planning, fundraising, mergers & acquisitions, and regulatory and statutory law compliance. Leo has served as CFO for a publicly-traded U.S. company based in the Silicon Valley as well as interim and acting CFO for private companies and startups. Previously, he held senior positions at PricewaterhouseCoopers and Ernst & Young, where he directed the tax consulting accounts of emerging and established technology companies as well as finance, real estate and biotech clients.
A CPA in the state of California, Leo holds two bachelor’s degrees from California State Polytechnic University in Pomona where he majored in finance, accounting, real estate and law.
Jeff Taylor
Chief Architect
Jeff Taylor, Chief Architect at Jivox, provides technical oversight for all the product and engineering initiatives. He brings to Jivox a wealth of experience in creating large scale systems, especially in data and video processing. Jeff’s imprint can be seen across the Jivox personalization platform. He has also been instrumental in keeping a lean and mean cloud operation infrastructure that scales ad impressions in billions.
Prior to joining Jivox, Jeff was a software architect at Informatica, where he led multiple key product releases and held patents related to metadata and metadata deployment. In a similar role at Jaman, he built the cross-platform client application for purchasing and playing back DRM protected video content. Jeff started his career as a software engineer at IBM, with a focus on network security and UI design and implementation for EDA software
Jeff received a Bachelor of Science degree in Computer Engineering from California Polytechnic State University.
Claudia Rafello
Senior Vice President, People & Culture
Claudia is responsible for our global People & Culture operations at Jivox. She takes pride in building a culture of engagement, attracting and developing the best talent and sustaining innovation. Since inception, Claudia has brought expertise in global diversity, talent acquisition, benefit administration, L&D and various human resource generalist functions. She is responsible for growing the People & Culture organization, leading recruitment, retention and expanding its corporate culture across 5 offices globally.
Previously at Jivox, she was Vice President of Global HR & Operations, where she managed and built the overall business within Human Resources and Finance from the ground up. Prior to Jivox, Claudia worked for Celequest from the very beginning where she was part of Jivox founder and CEO Diaz Nesamoney’s team. She led and developed the growth of the company, culture and the empowerment of people leading to its acquisition by Cognos and subsequently IBM. Claudia serves on the Advisory Board for the Admin Awards, a program which publicly recognizes the invaluable contributions of administrative professionals to ensure no deserving administrative professional goes unrecognized for their efforts.
Vinay Anvesh
Vice President, Client Services
Vinay has been instrumental in developing and managing the Client Services team at Jivox. He oversees client engagement and delivers services globally with the highest level of quality. Vinay has nine years of digital marketing experience spanning multiple roles, including campaign management, quality assessment, account management, project management, sales & services delivery. He joined Jivox as an Account Manager and built the Account Management team to serve multiple regions. He then led project management & services delivery, organizing the teams to evolve with the clients’ DCO needs. In his current Client Services Leadership role, he leads the turnaround of global accounts with a rich service experience. Prior to joining Jivox, Vinay worked with Accenture as a media manager for YouTube’s New Zealand & Australia Large Customer Sales clients.
Vinay holds a Masters degree in Information Technology & Marketing from BIMM, Pune.
Smita Shore
Vice President, Content Marketing
As Vice President of Content Marketing, Smita spearheads the overall content strategy for Jivox. She works closely with the product marketing, performance marketing, and social media functions of the team to streamline the planning and execution of content pieces to grow the Jivox brand. Smita joined Jivox in 2017 and since then has earned a gamut of experience across different verticals of the company including global client strategy, pricing, and marketing. She was one of the earliest members of the marketing team and has played an integral role in establishing key programs including email and lead generation, social media, and product marketing.
Prior to Jivox, Smita was with Marriott International, the world’s largest hospitality company where she worked in marketing communications across three different brands over a span of four years. One of her most memorable assignments at the company was as the pre-opening marketing manager responsible for the launch and positioning of the first JW Marriott resort in India located in the heart of the majestic Himalayas.
Smita holds an MBA from the Indian School of Business (ISB), the country’s premier B-school that is also ranked among the top 25 worldwide by the Financial Times Global MBA Rankings 2021. When not busy with work, she enjoys reading all kinds of genres, writing poetry, gardening and baking.
Rushanthini Subramaniam
Senior Vice President, Global Customer Success
As SVP, Customer Success, Rushanthini has been instrumental in growing and managing the customer success team at Jivox. She oversees a global team of customer success directors across the US, UK and India. Her team ensures that customers’ personalization goals are met and their maturity in Dynamic Content Optimization grows year on year, leading them to the path to omnichannel personalization.
Rushanthini joined Jivox in 2019 as part of the Customer Success & Client Strategy team and rose to lead the APAC Customer Success team a year later managing a list of Global 500 companies. Prior to Jivox, Rushanthini worked with Internet companies Directi and Securifi as a core member in their Business Development function.
Rushanthini holds an MBA from the prestigious Indian School of Business and a Bachelors in technology from National Institute of Technology, Tiruchirappali.
Bharati Makhijani
Vice President, Product Management
Bharati Makhijani is an emerging leader in the advertising technology industry with over 6 years of experience donning multiple hats within the enterprise SaaS software sector. As Vice President of Product Management at Jivox, Bharati is responsible for driving the strategic direction and execution of the company’s product roadmap. She works closely with the executive team and our customers to ensure we deliver innovative solutions that drive business success. Bharati and her team were instrumental to the rapid delivery of Jivox’s Retail Media product, IQ DaVinci, to market.
Previously at Jivox, Bharati was Senior Director, Global Customer Onboarding, where she built and managed a global team of Tech Solutions engineers and Activation Specialists to advance Jivox’s self-service customer onboarding efforts. Prior to that, she was part of the Customer Success & Client Strategy team, working with key enterprise customers and helping them achieve their personalization & DCO goals. Bharati holds an MBA from the prestigious Indian School of Business and a B.E. in Electronics and M.Sc. in Economics from the Birla Institute of Technology and Science in Pilani, India
Kashyap Gajera
Vice President, Engineering
Kashyap is responsible for managing the engineering team at Jivox. In his role, he oversees the planning, execution, and delivery of engineering projects, providing leadership and guidance to ensure alignment with the company’s goals and objectives. Kashyap also plays a key role in building and developing the engineering team, fostering a culture of innovation and collaboration. He works closely with other Jivox departments to align engineering efforts with the overall company goals.
Since joining in 2017, Kashyap has made significant contributions in data engineering, leading the development of real-time data integration pipelines and revamping event processing and reporting systems. His expertise has been instrumental in driving upsell revenue through innovative platform upgrades, and his leadership is pivotal in steering the engineering team towards the future of AI-driven Personalized Commerce Marketing. Kashyap holds a B.E. in Computer Science from the Birla Institute of Technology and Science in Goa, India.
Nick Cherry
Vice President, Global Field Operations
Nick leads Field Operations at Jivox, which includes Client Services, Product Operations, and Technical Solutions– the teams responsible for onboarding new customers, implementing new campaigns, and delivering world class customer support.
Nick is passionate about driving operational excellence in the context of hyper growth and a rapidly evolving industry. He has worked in Digital Marketing for nearly 25 years, including 5+ year stretches at AOL, Google, and Criteo leading global operations. He also held leadership roles at three pioneering startups. He started this career at Advertising.com, where he worked several years prior to its acquisition by AOL and went on to play a pivotal role in developing AOL’s Platform Strategy. After AOL, Nick joined Teracent, a first generation Dynamic Creative Optimization company. Nick led Product and Operations at Teracent until its acquisition by Google, where he worked to integrate the Teracent technology and teams into their Platform and Media businesses. Finally, after leading Global Operations teams at Google and Criteo for the previous 10 years, Nick served as COO at Radiance Commerce, a Conversational AI Company that was acquired by Bloomreach. Nick is based in San Mateo, CA and holds a Bachelor of Science in Finance from Georgetown University.
Mark Evans
Vice President, Retail Media
Mark is an accomplished business development and sales professional specializing in Retail Media, adtech, and performance-driven advertising solutions. As part of his role at Jivox, he spearheads the growth of the Retail Media business, focused on retailers, agencies, and brands.
Previously, Mark contributed to InMobi’s Retail Media strategy and execution, enhancing the mobile SSP’s presence in the market. His tenure on Criteo’s Retail Media team involved empowering retailers to leverage Criteo’s cutting-edge technologies to expand their Retail Media Networks. At Criteo, he managed key partnerships with industry giants such as Walmart, Sam’s Club, eBay, Nike, Overstock and others. With experience spanning both enterprise companies and startups, Mark has made significant contributions to notable firms including AOL, Advertising.com, CBS SportsLine, MapQuest, and Revolution Money.
A Los Angeles native and UCLA graduate, Mark is deeply committed to his family, with two rapidly growing children and a beloved rescue dog. Beyond his professional pursuits, he indulges his passions for pickleball, UCLA basketball, hunting for LA’s best hamburger, and cheering on the Dodgers at every opportunity.
Kris Halligan
Vice President, Enterprise Sales
Kris is an optimistic and enthusiastic sales professional with over 20 years of experience as an enterprise technical SaaS seller. She is skilled at developing the right action plan for each of her client’s unique needs and is committed to helping them achieve successful outcomes with the Jivox Enterprise DCO platform and solution. Throughout her career, Kris has earned the trust of several national and global companies and maintained strong client relationships that generate repeat business. She attributes her success to her ability to listen to customers and put their needs first.
Kris has been with Jivox since 2021. Prior to Jivox, Kris worked with a great team at Skai (formerly Kenshoo). In her free time, Kris enjoys volunteering with the Marin Fellowship Committee, scuba diving around the globe and hiking with her lab retriever, Phoebe.
Matt Sharratt
Vice President, Product Marketing
Matt’s day-to-day is spent evangelizing the Jivox value proposition and driving success for our customers. As VP of Product Marketing, he is focused on staying ahead of the curve and developing our messaging in-line with market opportunities. Understanding both our product roadmap and our customers’ goals for personalized advertising in tandem is key to the successful adoption and growth of the platform.
Matt joined Jivox in 2019 and initially started out in Customer Success, getting a thorough grip on the goals of marketers using Jivox and being hands-on with every aspect of the platform. Transitioning to Product Marketing gives him a unique perspective on what resonates with our audience.
For the past 10 years, he has worked in ad tech building relationships with brands across all industries. Matt was previously at Adobe, driving success across the Advertising Cloud business and proudly part of the Social Impact team to fundraise and create change for local communities. Based in London, Matt is passionate about tech and is on a mission to create the ultimate map of restaurants to sample. He is also a keen runner and counts live music, gaming and travel as hobbies.
John Squires
Chief Executive Officer, Akademos
John Squires was appointed Chief Executive Officer of Akademos, Inc. in April 2011. Akademos offers a turnkey virtual bookstore and marketplace for small and midsized schools. Its advanced technology, comprehensive supply-chain solution, and commitment to responsive personal service make it a leader in providing affordable course materials and digital learning tools for schools. Squires was previously the founder of Next Issue Media, the digital publishing consortium joined by Conde Nast, Hearst, Meredith, News Corporation and Time Inc. Next Issue Media brought these companies together to develop publishing solutions for tablet reading devices. Prior to Next Issue Media, Squires served as executive vice president at Time Inc., where he was responsible for leading digital operations and overseeing Time, Fortune, Sports Illustrated, Money and Golf magazines. John holds a BA degree from the University of Washington.
Robert Chatwani
President & General Manager, Growth, DocuSign
Robert leads DocuSign’s newly created Marketing & Growth organization to scale its digital strategy across marketing, product, technology and sales. Robert will be responsible for DocuSign’s product-led growth and execution, encompassing growth product and engineering teams, related data analytics, and all marketing and operations teams focused on digital expansion, demand generation and lead qualification. He will also lead all CMO functions, including product marketing, field marketing, communications and public relations, content, creative and brand strategy.
Robert most recently served as the Chief Marketing Officer at Atlassian, a SaaS industry leader and pioneer in product led growth. He oversaw teams across marketing, brand, communications and data science, and worked with the product organization to help scale Atlassian’s business to nearly $3B in revenue. Prior to Atlassian, Robert served as Chief Revenue & Marketing Officer for social e-commerce platform Spring. He also spent more than a decade at eBay, ending his tenure as CMO of North America where his teams supported $35 billion in annual trading volume.
Kevin Iudicello
Investing General Partner, Realization Capital Partners
Kevin Iudicello is an investing general partner with Realization Capital Partners. He has worked with technology businesses for over 25 years as an entrepreneur, investor and investment banker, and has been involved in over 80 closed M&A and financing transactions over that time. Prior to Realization, Kevin helped manage the global technology investment banking practice of Pagemill, a subsidiary of Duff and Phelps/Kroll. Before this he was a Principal doing M&A work for Alliant Partners. Prior to Alliant, Kevin co-founded a government leased commercial real estate business which he filed to take public and sold while it was pricing to a public REIT. Kevin holds a masters in finance from American University in Washington D.C. and a finance undergraduate degree from University of Southern California.
